FAQ

 

Q: How can I order on your website?
A: Simply find the item you need, choose the quantity and click the Add to Cart button. On the next page click on the Proceed to Checkout button. Fill in the required information (email, physical address etc) and choose a method of payment. Next click on Place Order and you will be redirected to the payment page.

Q: What payment methods do you accept?
A: Currently you can pay with your credit or debit card and with your Paypal account.

Q: Is it safe to pay on your website?
A: Absolutely. We have security certificates installed, which encrypt your card information every time you make a payment and keep your private data safe.

Q: How much does the shipping cost?
A: You don’t have to pay shipping fees. Currently we offer free international shipping for all orders placed on our website.

Q: How long does it take to receive my order?
A: The delivery time for your package depends on your location and the location of the warehouse that ships your order. Sometimes the closest warehouse doesn’t have the item you ordered on stock and we have to send it from another one, which is located farther away. We do our best to ship as fast as possible.

Q: Do I get my money back if the package I ordered doesn’t arrive in 60 days?
A: Yes, of course, your order is covered by our 60 Day Money Back Guarantee. If you don’t receive your package in 60 days, you are entitled to a full refund.

Q: I received a broken product. Can I replace it?
A: Of course! You can return the broken product and receive a new one, OR receive a full refund. Please contact us in order to solve the issue.

Q: I received a different item. What now?
A: You can either return the product to us and we will fully refund you, OR receive a partial refund for your order.

Q: I have more questions, how can I contact you?
A: You can chat with us via Live Support, Whatsapp or you can send us an email. Please click here to access our Contact page.

 

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